3. REFUND AND RETURNS POLICY

3.1 Our intention

Wild & Divine wants you to receive the product you purchased and to be able to access it as described.

Please contact us promptly if:

you receive the wrong product;

a file is missing;

a download is corrupted;

a link does not work;

you are charged more than once;

the product differs materially from its description; or

another problem affects your purchase.

Email: [email protected]

Please include your name, purchase email, order details and a brief explanation of the issue.

3.2 Change-of-mind refunds for digital products

Because digital products can generally be accessed, copied or downloaded immediately, Wild & Divine does not ordinarily provide refunds solely because you:

changed your mind;

no longer want the product;

purchased the wrong product;

did not read the description;

did not use the product;

lack compatible software or equipment; or

expected a different personal or spiritual result.

This change-of-mind position does not limit any right or remedy available under the Australian Consumer Law.

3.3 Faulty or incorrectly supplied digital products

Please contact us if a digital product:

cannot be accessed due to a fault within our control;

is corrupted or incomplete;

is not the product ordered;

is materially different from its description; or

otherwise fails to meet an applicable consumer guarantee.

Depending on the circumstances and applicable law, an appropriate remedy may include:

technical assistance;

a replacement file;

restored access;

correction of the product;

a partial refund; or

a full refund.

The remedy available may depend on whether the problem is major or can be corrected within a reasonable time.

3.4 Accidental duplicate purchases

Where the same customer accidentally purchases the same product more than once, please contact us with the transaction details.

After verifying the duplicate charge, we may refund the duplicate transaction.

3.5 Courses, memberships and services

Refund terms for a course, workshop, membership or service may also be stated on the relevant sales or checkout page.

Those additional terms form part of this policy but do not exclude rights that cannot lawfully be excluded.

Failure to participate, download materials or complete a course does not automatically entitle a purchaser to a refund.

3.6 Physical products

Where Wild & Divine offers physical products, any product-specific shipping, return and refund terms displayed at checkout will also apply.

Nothing in those terms excludes rights under the Australian Consumer Law.

3.7 Processing approved refunds

Approved refunds will generally be returned to the original payment method.

Banks and payment providers control the time taken for funds to appear after a refund has been processed.

3.8 Payment disputes

Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

This does not remove any right you may have to contact your financial institution or exercise a legal remedy.